Responsible Rental Policy

At Home Entertainment Express, we’ve been dedicated to looking after our customers for over 20 years, providing them with affordable access to the latest high quality household goods, furniture and technology.

That’s why we have the loyalty of our customers, many of whom have been with us for many years.  Our Responsible Rental Policy is our commitment to you.

 

  • Applications are assessed on your current situation and your ability to pay.
  • Flexible rental periods are available – 12, 18 and 24 months.
  • Weekly or fortnightly payment amounts are clearly laid out at the onset of the rental agreement.
  • We conduct a credit check and application suitability review so we can ensure we don’t over-commit you.
  • If your income or personal circumstances change during the rental period, we have a number of options that can be offered to support your change in lifestyle.
  • We will never knowingly make you commit to payments you can’t afford … that’s not in our interest or yours.
  • We are compliant with all credit legislation.
  • Home Entertainment Express is a foundation member of CHERPA – the Consumer Household Equipment Rental Providers Association.

 

Home Entertainment Express takes its rental policies and procedures very seriously and we’re open to receiving any feedback from our customers.

Our aim is for all our customers to have a positive rental experience and to keep returning to us for their rental needs.