Frequently Asked Questions

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FAQ’s

We do look at the credit history for all new clients. It’s a very simple process and it is for your protection as well as ours.

A previous bad history will not necessarily stop you renting from us. Where possible we like to give people a chance to prove themselves.

Once you have a good record with Home Entertainment Express, then that becomes the most important factor with us when you make future applications.

At the completion of your fixed term rental agreement, you can either return the goods to us in good working order, or you can elect to continue renting the goods for a new agreed term.

Alternatively you may offer to purchase the goods from us at the expiration of the agreement.

Once we accept your offer you can make the agreed buyout payment and the goods will become yours.

All rental goods are delivered FREE of charge.

Delivery will be made as soon as possible after the initial required rental payment. If the rental item you want is out of stock, we will do our best to give you a reasonable expectation of the delivery timeframe after it has been ordered.

The application process is really quick and easy. You will need 2 forms of identification along with proof of income and a recent 3 month bank statement.

Completing our application form will only take about 10 minutes. This will include an income and expenses assessment which will help to confirm the affordability of the rental plan for you. Once application is completed we then process it ASAP.

Generally you can expect an answer within one working day.

There are no bonds or deposits to pay, however, we generally require at least the first fortnight’s rental payment to be made prior to delivery.

Applicants need to be over 18 years of age.

Yes

So long as the goods have not been misused or physically damaged, then all you need do is contact us and we will arrange for all maintenance of the goods during the rental period.

Almost all rental products are BRAND NEW. All advertised prices are based on NEW products. In a small number of cased we may rent 2nd hand items in agreeance with the client.

Regardless of whether it is a one off large bill that has left you short, or something that is likely to be ongoing, always contact us to discuss your situation as there are a number of options we can employ to assist you through a tough time.

The agreement you enter is a rental agreement with no right or obligation to purchase the goods.

Should you wish to own the goods then you may wish to make an offer to purchase at the end of the rental term.

It is company policy to give favourable consideration to the sale of the goods at the completion of the agreement so long as payments have been made in a timely manner.