Do you do credit checks?
We do look at the credit history for all new clients. It’s a very simple process and it is for your protection as well as ours.
I have a bad credit rating, can I still get something?
A previous bad history will not necessarily stop you renting from us. Where possible we like to give people a chance to prove themselves. Once you have a good record with Home Entertainment Express, then that becomes the most important factor with us when you make future applications.
When is delivery?
Delivery will be made as soon as possible after the initial required rental payment. If the rental item you want is out of stock, we will do our best to give you a reasonable expectation of the delivery timeframe after it has been ordered.
How do I apply and what do I need when I make my application?
The application process is really quick and easy. You will need 2 forms of identification along with proof of income and a recent 3 month bank statement. Completing our application form will only take about 10 minutes. This will include an income and expenses assessment which will help to confirm the affordability of the rental [...]
What are the upfront fees and charges?
There are no bonds or deposits to pay, however, we generally require at least the first fortnight’s rental payment to be made prior to delivery.
How old do I need to be to rent something?
Applicants need to be over 18 years of age.